ITIL For Dummies

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Provider of Service Management and Business Analysis training and guidance

At last the international “Dummies” brand has stumbled into the wonderful world of ITIL based service management.

Peter Farenden (principal consultant of Tanlan Training) is the author of ITIL For Dummies (Published by John Wiley & Sons).

ITIL For Dummies

Published March 2012

ITIL® is a Registered Trade Mark of the Cabinet Office

Youplus Education Services Ltd is accredited by the BCS as an ITIL® service management training provider

Youplus Education Services Ltd is registered in England and Wales (registration number 5916931).

The author on his book tour

Text Box: For many years Peter has delivered training courses to thousands of delegates wishing to become qualified in IT service management. Over he has accrued many stories, analogies and examples that explain the principles, concepts and framework of ITIL in a clear, simple manner. Many of these have found their way into ITIL For Dummies. All Dummies books are written in an easy to access style. They are not written to be read in one go - in fact you can dip in anywhere you like and find something interesting. ITIL For Dummies describes ITIL as simply as possible, avoiding technical language and explaining things in simple terms. There are plenty of examples – some of them very ordinary, day-to-day situations – that help you understand the principles and concepts. You don’t have to be a dummy to buy a Dummies book.