ITIL For Dummies

Provider of Service Management and Business Analysis training and guidance

ITIL, the UK Government best practise guide for Service Management, consists of 5 core books. These are quite large tomes containing excellent advice on how to manage your IT services. At first glance these books can seem a little daunting or impenetrable. So, if you’re looking for a quick way to get a good understanding of the main concepts and processes of ITIL then you need look no further than ITIL For Dummies.

ITIL For Dummies provides an easy–to–understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks helping you to ensure that customers receive the best possible IT experience. Whether you need to identify your customers′ needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT–related activities and the interactions of IT technical personnel with business customers and users.

ITIL For Dummies covers:

· Descriptions of the basic concepts and principles of ITIL

· Easy to read explanations of the ITIL processes and how they fit into the service lifecycle

· Getting practical with ITIL - description of how to implement the ITIL processes in your organisation along with practical examples

All Dummies books have a Part Of Tens. This is where you’ll find some lists of things to help you to get started with ITIL, including; Tens ways to help ITIL work for you, and ten places to go for extra help.

If you want to get qualified in ITIL, then ITIL For Dummies can help. The first two parts of the book include material that covers the syllabus of the foundation qualification. That’s not to say that by reading the book you will pass the exam. That depends on who you are, your background and your experience. No substitute exists for a well-run training course to bring the material alive. (I’m a trainer, therefore I’m bound by oath to tell you that!)

The book is broken into a number of parts

· Part I: How ITIL Can Help You

· Part II: Getting to Grips with the Service Lifecycle and the Processes

· Part III: Getting Practical

· Part IV: The Part of Tens

· Part V: Appendixes

ITIL For Dummies is based on the 2011 Edition of ITIL.

ITIL For Dummies is available from your favourite book seller.